🧭 Improving Onboarding UX at OnWater
How we stopped churn and started conversions by simplifying navigation
Conversions
Onboarding
Navigation
Problem to be Solved:
When I joined OnWater, most new users dropped the app within their first session, often within minutes. Critical features were buried, navigation was confusing, and premium content showed up too early, before users understood the value.
What would Success Look like?
Giving users a sense of direction within 2 Minutes, guiding them to the features they cared about, and building enough trust to drive trial conversions.
Project Outcomes:
  • 60x DAU growth in 3 months
  • 180x DAU growth in 12 months
  • Increased conversions with a new trial-to-subscription flow
  • Feedback and reviews shifted from confusion to clarity
  • Users began comparing us favorably to category leaders like OnX and Gaia GPS
Redesigned app navigation for first-time clarity and tool discoverability

Important tools were buried. Usability tests showed our IA didn’t match how users thought.

I restructured navigation to separate tools from content and elevated the features users were previously trying (and failing) to find.

Streamlined Onboarding Into a Guided, Skippable Intro

Amplitude revealed users decided whether to stay within 2 minutes.

I created a short, skippable onboarding flow with contextual tooltips that pointed to key features without overwhelming them.

Redesigned the Paywall to Encourage Exploration

The original paywall blocked value too early.

I introduced blurred previews, clear trial messaging, and a consistent Amber color upgrade CTA to let users explore premium features before hitting friction.

Used behavioral data to spotlight features that drive retention

Users who found flow data, weather, and species layers early were more likely to return.

I used this insight to bring those features front and center, both in the nav structure and in the onboarding flow.


Read how I redesigned these tools to drive daily use

Post Mortem / Reflections

This work highlighted the power of small UX shifts to drive engagement, but it also reinforced how critical alignment with dev and product is.

Partnering closely with engineering helped me design around real implementation constraints (shout out to Kev and Tiff) and working with product leadership shaped decisions around what to prioritize in our freemium model (shout out to Alex and Mr. Pancake.)

To pump even more value into these first impressions, we planned for the data we acquire from Spring/Summer 2025 to feed our exploration of role-based onboarding and deeper personalization as part of the product roadmap for Q4 2025